Refunds and exchanges are available for tickets for participating venues.
Get a full refund on tickets for participating venues if you change your mind within 72 hours of purchase. If eligible, a refund will be issued.
Don't suffer from seat envy. If you see seats you prefer that are the same price or higher for your event, call us to exchange the ones you have. One exchange per person, per event.
We can't refund or exchange tickets for events that are less than 7 days away, and we can't refund or exchange resale ticket purchases for Fan-to-Fan Resale events.
Some non-participating venues (and artists, teams, etc.) have a "no refunds or exchanges" policy. But if the event is close and you can't make it, we'll do everything we can to help. Contact us!
Refunds for Canceled Events
We'll contact you and issue a refund automatically, including all fees (except UPS and fees on certain purchases).
Refunds for Rescheduled Events
We'll contact you with the new date and time ASAP. Can't make it? Refunds are up to the artist, team, venue, or promoter - but we'll do everything we can to help. Contact us!
*Exceptions to the Refund & Exchange Policy
Exceptions include VIP, Platinum, and other premium tickets; resale tickets; tickets purchased with additional items or bundled products; and tickets later discounted. For ticket insurance refunds please contact the insurance provider.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.